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Office of the SecretaryBureau for Behavioral Health & Health FacilitiesBureau for Child Support EnforcementBureau for Children & FamiliesBureau for Medical ServicesBureau for Public Health December  15,  2017  
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Privacy Statement

Thank you for visiting the WVDHHR.ORG website, a service of the West Virginia Department of Health & Human Resources. The Department of Health and Human Resources provides a wide array of service programs.  Most programs require confidentiality of customer records.   The Department also follows the Executive Branch Privacy Policies which can be referenced at http://www.privacy.wv.gov/privacypolicies/Pages/default.aspx .  Any conflict between the program laws and regulations and the Executive Branch Privacy Policies must be reviewed with agency counsel.  Common Chapters 200 Confidentiality explains basic confidentiality.  Programs with greater privacy protections have explanations within their websites. If there is an increased privacy protection it is used.  Each Bureau or Office implementing a program has a Privacy Officer/Privacy Contact who can address concerns about privacy.   Individual programs often offer grievance procedures that may be used to discuss issues of privacy. 

The following will explain how we handle any / all information we collect from you during your visit to our website.

Information automatically collected and stored:

When you visit our website to read pages or download information our Web Server automatically collects and stores information such as:

·         The name of the Domain from which you entered the Internet (for example, "XYZcompany.com" if you use a private Internet access account or “yourcollege.edu if you connect from a university's domain).

·         IP address of user.

·         The date and time you access our site.

·         The pages you visit.

·         The type of Web Browser you are using

This information is used to measure the number of visitors to the different sections of our site, and to help us make our site more useful to our visitors.

You may choose to send us personally identifying information such as an electronic mail message containing a request for information. We use the information you provide only to help us gather the information you request and to respond to your message.

In an effort to respond to your request, any information you submit may be viewed by various people in a wide variety of government agencies depending on the nature of your request. In other limited circumstances, including requests from Congress or private individuals, we may be required by law to disclose information you submit.

At no time will the Department of Health & Human Resources sell, rent, loan, trade or lease any information collected on our site. Moreover, we do not create individual profiles with the information you provide.

Our Website contains links to various other federal agencies and state organizations. Once you link to another site, you are subject to the policies of the new site.

You have the right to review the personal information you provide us, and to fix or update that information if it is wrong or outdated. Specific programs explain how to review your information during the application process.

When PII is collected on our website we use the Secure Sockets Layer (SSL) protocol to safeguard your sensitive personal information, including your credit card number and social security number, during online transactions. SSL protocol is the industry's accepted form of encryption and it provides the highest level of protection possible for Internet communications.

Using this widely accepted form of SSL encryption, your transaction is secured from your personal computer to the state’s computer processing your request.

All computers are located behind a secure firewall to protect the systems and information necessary to support our work.

Offices processing credit card information are compliant with the Payment Card Industry Data Security Standards (PCI DSS)

Contact the Privacy Officer at Karen.C.Villanueva-Matkovich@wv.gov.